These terms are an agreement between you and Ballmer Peak Applications LLC, a Delaware limited liability company, at 8 The Green, STE B, Dover, DE 19901, United States (trading as "Adhand", "we", "us"). They apply to adhand.ai, the Adhand mobile and web apps, the Adhand API and the Adhand MCP server (together, the "Service"). By creating an account, connecting a tool, buying anything or otherwise using the Service you accept these terms. If you do not accept them, do not use the Service.
If you use Adhand for a company, you accept these terms for that company and say you can bind it. Then "you" means the company too.
1. Our reseller and Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders. Paddle handles payment, sales tax and VAT, invoices, receipts, and refund requests. You also agree to Paddle's Buyer Terms. Your payment details go to Paddle, not to us. The charge on your statement may show Paddle or Paddle.net.
2. What Adhand does
Adhand makes short vertical video ads for mobile apps and web apps. You give us an Android APK, an iOS build or a web address. We run it on a cloud phone or cloud browser to record real footage, then an AI producer, working with you in chat, adds B-roll, voiceover, music, captions and effects and renders the finished ad in standard sizes (9:16, 4:5, 1:1 and 16:9). Adhand also provides a workspace, a media library, version history, team roles and an MCP server for outside tools.
Parts of Adhand use artificial intelligence, including large language models and image, video and audio generation from third-party providers. AI output can be wrong, odd or similar to other output. You must review every ad before you publish it. See section 9.
3. Accounts, workspaces and teams
- You must be at least 18 years old and able to form a contract. Give accurate details and keep your sign-in secure. You are responsible for what happens under your account.
- A workspace holds apps, projects, ads, media, members and one wallet. The person who creates it is its owner. Owners, admins and members have the permissions shown in the app. Workspace owners and admins can invite and remove people, see the audit log, spend from the wallet and delete the workspace.
- Guests may try parts of Adhand without signing up. A guest account that is idle for 30 days is deleted.
- Anything a member does with workspace money or content is done for the workspace.
- If your company uses single sign-on, your administrator controls your access.
4. The wallet, credits, unlocks and prices
Wallet. Each workspace has one wallet, held in US dollars unless the checkout shows another currency. You add money by buying a top-up (currently $10, $25 or $50) or a Starter pack. Wallet money pays for work Adhand does for you. It is prepaid service value, not a bank account, has no interest, cannot be withdrawn or transferred as cash, and is not a payment instrument.
Starter. Starter costs $30. It adds $30 to the workspace's wallet and one free ad unlock. You can buy it once per workspace and once per app (an Android package or a web address). If a Starter purchase is refunded in full, its unused free unlock is removed and you cannot buy Starter again for that workspace or app.
What costs money. Producing an ad costs wallet money as the work is done. Charges are based on what the work costs us (for example cloud phone minutes, AI generation, voice, rendering and the producer's time) plus a markup that covers payment fees and other costs of running the Service. Before a batch, a paid action or a clip is generated, the producer shows an estimate and you approve it, unless you have turned on auto-approve. Auto-approve has three modes you can choose: ask every time, approve within a budget, or approve everything. Even in auto-approve, every charge is recorded in the ledger and shown in the chat, and you can stop a running batch. Estimates are estimates. Work already running can pass a budget by a little.
Free steps. Onboarding is free: screening your app, scanning it and the producer's onboarding messages do not use your wallet. The free producer chat is limited by a small daily allowance to prevent abuse. A cloud phone that never started is not charged.
Unlocks and exports. Making drafts and revisions is paid by use at cost. To export a finished ad you unlock it. At launch an unlock costs $30 from the wallet and lets you export that ad up to 5 times (each export in all four sizes) within 30 days. When the exports or the 30 days run out, the ad locks until you unlock it again. Versions you already exported stay downloadable. We may change prices, markups, the unlock price and what an unlock includes at any time for future purchases; the terms in force when you unlock an ad apply to that unlock. We show the price before you pay.
Expiry. Wallet money does not expire. It is lost if the workspace is deleted.
Taxes. Prices shown at checkout include or add the tax Paddle calculates, as the checkout shows.
Refunds are covered by our Refund Policy, which is part of these terms.
5. Your content and what you must have the right to give us
"Your Content" means everything you give or connect to Adhand: app builds, web addresses, test accounts, uploads, brand assets, scripts, prompts, chats, portraits and voices.
You keep ownership of Your Content. You give us a worldwide, non-exclusive licence to host, copy, process, transform, record, analyse and display it, and to send it to our subprocessors, only to run the Service for you, keep it secure and safe, and follow the law.
You promise that:
- you own or have all rights, licences, consents and permissions needed for Your Content and for us to run, record and process it as described. This includes the right to have the app tested on third-party cloud devices, and any permission needed from the app's owner, from the owner of any music or footage, and from any person who appears or speaks in it;
- your apps and sites do not break the law or the Acceptable Use Policy;
- any test account you give us is a test account, not a real person's account, and holds only demo data. Apps behind single sign-on or two-factor login need a test account without them;
- if you choose a portrait for an AI presenter, or upload a voice or likeness, that person has agreed in writing to be used in your ads;
- you will not give us someone else's personal data except as needed and lawful, and, where you act as controller, you have a legal basis and will sign our data processing terms if you need them.
Recordings show whatever your app shows. Use demo data.
6. Ads we generate: ownership, claims and AI disclosure
Ownership. As between you and us, and to the extent the law allows, you own the finished ads and the recordings and uploads in your workspace once the ad is unlocked and paid for, and we assign to you whatever rights we have in them. Adhand keeps its software, producer instructions, templates, looks, design and everything else it owns. Some AI output may not be protected by copyright, or may resemble content created for others. We make no promise that output is unique or protectable. Output from the third-party AI models, voices and music we use is also subject to those providers' terms and to the licences of the models they host. We pass on to you the rights we receive from them and promise nothing beyond what their terms give us. You may not claim that Adhand or our providers endorse your product.
Claims in the ad are yours. The producer helps you write scripts, headlines and on-screen text, and the producer is built to base performance claims on what it measured in your footage. It can still be wrong. The statements in an ad are statements of your business, not of Adhand. You are responsible for the truth, accuracy, substantiation and legality of every claim, price, comparison, testimonial, review, rating, result, feature description and endorsement in your ads, and for compliance with advertising law (for example the FTC rules in the US, the ASA/CAP codes in the UK, the EU Unfair Commercial Practices Directive) and with the rules of the platform where you run the ad. Check every ad before you use it. We do not review ads for legal compliance and we are not your adviser.
AI presenters and disclosure. Adhand can create an AI-generated presenter who speaks a script from a portrait you pick, AI voices, and AI-generated B-roll. Depending on where you advertise, the law or the ad platform may require you to disclose that content is AI-generated or synthetic, or may ban it. Adhand can add a small corner label such as "AI-generated" to the whole ad when you ask for one. We do not add one on our own. You decide whether to use a label and what it says, and you are responsible for any disclosure the law or a platform requires. You must not present an AI presenter as a real, named customer, employee, doctor or other real person, or invent a testimonial.
Takedown. If you believe content made or hosted by Adhand infringes your rights, send a notice to support@adhand.ai with: what the work is, where the content is (the link), your contact details, a statement that you believe in good faith the use is not authorised, and a statement that the notice is accurate and you are the owner or authorised to act. We may remove content, tell the account holder, and end accounts of repeat infringers.
7. Using Adhand: your rules
You must follow the Acceptable Use Policy, which is part of these terms. In short: no unlawful use, fraud or spam, no infringement of anyone's rights, no malware or attempt to attack or probe the Service, and no scraping or reselling it. We screen apps before they are recorded and may refuse an app, content or an ad. We may remove content, stop work, and suspend or end accounts that break the rules.
8. Our service, availability and changes
We work to keep Adhand available, but we do not promise uninterrupted or error-free service. Recording depends on your app working on real cloud devices: some apps refuse test devices, need Play Integrity or require login we cannot get past. We screen at upload and tell you before you pay for a recording, but an app can still fail later. Generation can fail or be of poor quality. We may change, add or stop features, models and providers. Where we make a change that materially reduces what you paid for, we will tell you and handle it under the Refund Policy.
Updates may require a newer version of the mobile app. Older versions can stop working.
9. AI output: accuracy and your review
AI output can be inaccurate, incomplete, misleading, offensive or infringing, and we cannot guarantee otherwise. It is not professional advice. Do not rely on it for legal, medical, financial or other regulated advice or claims without qualified review. You must read, watch and check each ad, including claims, text, voices, music and any person or brand shown, before you publish it.
10. MCP and outside tools
You may connect outside tools to your workspace through our MCP server. A connected tool acts as you, within the workspace, project and daily spending limit you set. You are responsible for what connected tools do and spend. Check the address shown on the Connect page. You can end a connection in Settings. Connections end when you sign out everywhere or reset your password.
11. Privacy
Our Privacy Policy explains how we handle personal data.
12. Suspension and termination
You can stop using Adhand and delete your account in Settings (30-day grace period; see the Privacy Policy). We may suspend or end your access, remove content, or refuse work if: you materially breach these terms or the Acceptable Use Policy; payment is not honoured or a payment is reversed or charged back; we reasonably see a risk to security, fraud or legal exposure; the law requires it; or we stop offering the Service. Where reasonable we will warn you first and, if we end your account without a breach of yours, we will let you export your data and handle any unused wallet money under the Refund Policy. Sections that by their nature should survive (ownership, claims, liability, indemnity, governing law) survive termination.
13. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and that output will be accurate, effective at winning customers, approved by any ad platform or store, or free from errors. We do not guarantee any advertising result, install, sale or return. Nothing in these terms limits rights you have as a consumer that cannot be limited by contract.
14. Limitation of liability
To the fullest extent the law allows: (a) we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill; and (b) our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing excludes liability that cannot be excluded by law, such as for fraud, for death or personal injury caused by negligence, or (for consumers) any liability that the law does not allow us to limit.
15. Indemnity
If you are a business, you will defend and compensate us, our officers, employees and providers against claims, losses and costs (including reasonable legal fees) arising from Your Content, the apps and sites you advertise, the claims in your ads, your publication of an ad, or your breach of these terms or the law.
16. Consumers
If you are a consumer in the EU, UK or elsewhere, you have legal rights, including a 14-day right to withdraw from a purchase of digital content or services in many cases, explained in the Refund Policy. Nothing in these terms takes away mandatory consumer rights. Adhand is designed for businesses and professionals; if you buy it for business, consumer rights may not apply.
17. Governing law and disputes
These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction, except that consumers can bring claims in the courts of their country of residence where the law gives them that right. Before filing a claim, please write to support@adhand.ai so we can try to settle it.
18. Changes to these terms
We may update these terms. We will post the new version here and update the date. If the change is significant we will tell account holders in the app or by email before it takes effect. If you keep using the Service after the effective date you accept the new terms. If you do not agree, stop using the Service and delete your account.
19. General
These terms, the Privacy Policy, the Refund Policy and the Acceptable Use Policy are the whole agreement between us about the Service. If a part is unenforceable the rest stays. Our not enforcing a term is not a waiver. You may not transfer your rights without our consent; we may transfer ours in a merger or sale. Neither party is liable for events beyond reasonable control, including outages of cloud, AI or app-store providers. Notices to you can be by email or in the app.
20. Contact
Ballmer Peak Applications LLC, 8 The Green, STE B, Dover, DE 19901, United States. Email support@adhand.ai.
Questions about this policy: support@adhand.ai